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Refund & Cancellation Policy for Matical Digital Marketing LLC

At Matical Digital Marketing LLC, client satisfaction is our top priority. We strive to provide exceptional service, but we understand that unforeseen circumstances may arise. This policy outlines the terms and conditions for refunds and cancellations.

1. Scope of Policy

This Refund & Cancellation Policy applies to all digital marketing services provided by Matical Digital Marketing LLC, including SEO, advertising campaigns, lead generation, consulting, and other related digital services.

2. Cancellation Policy

  • Service Cancellations: Clients may request to cancel their service at any time by contacting us at support@maticaldigital.com. However, please note that service cancellation will not automatically entitle the client to a refund.

  • Contractual Obligations: For services under contractual terms, the client is required to honor the notice period and payment terms outlined in the agreement. Services may be canceled after the contractual obligations are met.

3. Refund Eligibility

Refunds are available under specific conditions due to the nature of digital services. Refunds may be considered in the following cases:

  • Service Non-Delivery: If services are not initiated within the agreed-upon timeline due to an issue on our end, clients may request a refund.

  • Failure to Meet Agreed-Upon Deliverables: If the service deliverables explicitly outlined in our agreement are not met, clients may be eligible for a partial refund.

  • Campaign Cancellations Prior to Launch: For paid ad campaigns, if the client requests cancellation prior to campaign launch, a partial refund may be provided after deducting any costs already incurred, such as ad spend or setup fees.

4. Non-Refundable Services

Due to the custom nature of digital marketing, some services are non-refundable once fulfilled. These include:

  • Completed Work: Any services or campaigns that have been fully delivered or executed (e.g., SEO setup, ads launched, consultations provided) are non-refundable.

  • Hourly Services: Consulting or hourly work completed before the cancellation request is received.

  • Third-Party Costs: Expenses incurred with third-party platforms (e.g., ad spend) are non-refundable.

5. Refund Process

To request a refund, please email support@maticaldigital.com with your account details and reason for the request. Refund requests will be reviewed within 10 business days. Approved refunds will be processed back to the original payment method within 5-10 business days after approval.

6. Contact Information

If you have any questions regarding our Refund & Cancellation Policy, please contact us at:

By purchasing our services, you agree to the terms outlined in this Refund & Cancellation Policy.

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